Question 1

Do I get copies of my event photos after the event?

Accepted Answer

YES! Absolutely! We will email all photos to you after your event.

Question 2

What forms of payment do you accept?

Accepted Answer

We accept ALL forms of payment. Once you receive an invoice from us, you can choose from any payment option that is convenient for you.

Question 3

What if I don’t want or need certain parts of the package?

Accepted Answer

No problem, give us a head’s up and we can make the necessary changes for you.

Question 4

What if I book for a certain number of hours and need to add on hours during the event?

Accepted Answer

We got you covered! We will find you or a point of contact and let you know we are shutting down soon and also ask if you would like to extend the service for an additional cost.

Question 5

I’m not sure how long to book for.

Accepted Answer

Our most popular booking is 3 hours. However, if you are unsure of what your event would require, give us a call and we can get you the best rental for your needs.

Question 6

What if I paid the deposit and needed to cancel?

Accepted Answer

No problem! We will honor your deposit for ANY future date, ANY future event, no limitations or restrictions. You could also transfer your deposit to a friend or family member to have them use it towards their event.

Question 7

Are your props sanitized between each use?

Accepted Answer

We strive for the safest and healthiest experience possible. Our goal is to sanitize props between each and every use.

Question 8

How much space does the booth take up?

Accepted Answer

We would need about 8 feet by 8 feet but more is better and we have also made do with less!

Question 9

What do you need from us at the venue?

Accepted Answer

We would need access to a power outlet, a table for props / printer, a chair for our attendant as well as access to a Wi-Fi connection if possible.

Question 10

What areas do you cover?

Accepted Answer

We attend events all over the lower mainland. We also service Vancouver Island and Whistler for an additional travel fee.

Question 11

How much notice do you need before an event?

Accepted Answer

Ideally, we would like at least one week’s notice. However, if you have a last-minute booking, we can make it work!

Question 12

How much deposit do I need to pay to hold my booking?

Accepted Answer

A deposit of 50% holds your date for you and full payment is required 7 days before your event date.

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